Clean Pools, Inc.—Beth West

9 Pages Posted: 23 Jun 2009

See all articles by Sherwood C. Frey

Sherwood C. Frey

University of Virginia - Darden School of Business

Lucien L. Bass

University of Virginia

Lindsey O'Connor

affiliation not provided to SSRN


Beth West is in the midst of hiring staff for the summer and would very much like to rehire Jennifer Smith who has worked for Clean Pools the past five summers. West fears that the wage scale within which she must work may discourage Smith from accepting the job. Although the negotiation can focus exclusively on the wage rate for lifeguarding, there are more fruitful areas of discussion that can be of benefit to both parties: extra lifeguarding hours, swim instruction, and extended work season. The case illustrates the opportunities afforded by information sharing and the relaxation of constraints. See also UVA-QA-0611, which presents Jennifer Smith's perspective.



Rev. Nov. 24, 2009

Clean Pools, Inc.—Beth West

It was the middle of March and crunch time for Beth West, head supervisor at Clean Pools, Inc., in Wrightsville, North Carolina. West flipped through the stack of applications she had received from lifeguards as she answered questions from property managers wanting to know if their pools had been staffed for the upcoming season. While only a few applications had come in so far, West had spoken to many of her lifeguards from last summer and had received oral assurances that they would be back to staff the pools for the coming summer.

Clean Pools, Inc.

Clean Pools, Inc., was owned by partners Mark Bartlett and Nick Raunswiner. Their company had 52 pools for which it provided cleaning, lifeguard services, and swimming instruction as required. West was in charge of staffing these pools. The company employed 400 people, the majority of whom were high school and college students and 352 of whom were lifeguards. In addition to the lifeguards, there were service people who constructed the pools, performed any maintenance that the pool management could not, and winterized the pools in the off-season. Clean Pools also employed five supervisors to whom the pool managers reported directly. The supervisors were responsible for making sure that the pools were properly stocked with chemicals and maintained according to health department standards. The rest of the company was composed of office personnel who were responsible for making sure the pools were fully staffed and who dealt directly with the property managers and neighborhood associations for each pool. Typical staffing needs are shown in Exhibit 1.

. . .

Keywords: negotiation information sharing

Suggested Citation

Frey, Sherwood C. and Bass, Lucien L. and O'Connor, Lindsey, Clean Pools, Inc.—Beth West. Darden Case No. UVA-QA-0612, Available at SSRN:

Sherwood C. Frey (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States


Lucien L. Bass

University of Virginia ( email )

1400 University Ave
Charlottesville, VA 22903
United States

Lindsey O'Connor

affiliation not provided to SSRN

No Address Available

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