Maple Brook Country Club: Pat Locke

4 Pages Posted: 23 Jun 2009

See all articles by Sherwood C. Frey

Sherwood C. Frey

University of Virginia - Darden School of Business

Lucien L. Bass

University of Virginia

Greg Driscoll

University of Virginia - McIntire School of Commerce

Abstract

Used in conjunction with "Maple Brook Country Club: Josh Smith" (UVA-QA-0629), this case concerns a recent memo from a country club's board of directors regarding restrictions on lifeguard activities and new policies at the pool. The lifeguards were abusing their privileges to the extent that it was affecting the pool's finances.

Excerpt

UVA-QA-0630

MAPLE BROOK COUNTRY CLUB: PAT LOCKE

You are Pat Locke, the current president of Maple Brook Country Club's pool board of directors. Maple Brook's outdoor pool is part of a country club located in the suburbs of Chicago, Illinois, and operates only during the summer (Memorial Day through Labor Day). Having moved into the Chicago area just last year, your family feels that it has found its “niche” at Maple Brook, and you have made many friends through your association with the club. Although board appointments are for two years and are volunteer positions, you have been very busy around the pool during the off-season, preparing it for the summer ahead. Your carpentry skills have greatly improved the pool's surroundings, giving the buildings and grounds around the pool a “fresh” look. Having charged the club only for materials used in your efforts, you wish that more people would be as proactive as you in donating their time to benefit the pool.

From the beginning of your association with the MBCC pool, you have enjoyed the very relaxed atmosphere that has resulted from the friendly and close-knit relationships among the members. Even the lifeguards, who often have to take strident positions to enforce the rules, seem to interact very well with the pool's members. In fact, you have never received any complaints from any members about the employees, from the snack-bar workers to the managers. During the past year, however, it seems that the relaxed atmosphere, which you value so much, has crept into areas where it does not belong.

The Need for Improvement

At the end of last year's swim season, food and drink began to disappear from the pool's snack bar with a commensurate decline in snack bar revenues. Around the same time, you began to notice that the lifeguards on break spent far too much time hanging out in the snack bar. Not only were they reducing the productivity of snack bar workers through their distracting chatter, but they were also very likely at the root of the missing food and drink.

. . .

Keywords: conflict resolution, negotiation

Suggested Citation

Frey, Sherwood C. and Bass, Lucien L. and Driscoll, Greg, Maple Brook Country Club: Pat Locke. Darden Case No. UVA-QA-0630, Available at SSRN: https://ssrn.com/abstract=1423296

Sherwood C. Frey (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/frey.htm

Lucien L. Bass

University of Virginia ( email )

1400 University Ave
Charlottesville, VA 22903
United States

Greg Driscoll

University of Virginia - McIntire School of Commerce

P.O. Box 400173
Charlottesville, VA 22904-4173
United States

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