Unity Airways: Chris Watson (B)
4 Pages Posted: 23 Jun 2009
Just as Chris Watson thanked the previous client for her patience, the shift supervisor reminded Watson that the line was still very long and that the cases needed to be resolved expeditiously and cost-effectively. As the next client stepped forward, Watson saw someone who was obviously vexed by the interruption of the flight and by the delay in rescheduling her itinerary.
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