Consumer Discontent Revisited

Journal of Academy of Business and Economics, Vol. 6, No. 2, pp. 142-152, 2006

11 Pages Posted: 4 Jul 2009

See all articles by William J. Lundstrom

William J. Lundstrom

Cleveland State University

D. Steven White

University of Massachusetts at Dartmouth - Charlton College of Business

Date Written: October 1, 2006

Abstract

Lundstrom and Lamont's seminal article on consumer discontent was published in 1976. Since that time, the literature on consumer discontent has evolved and fragmented. New research themes include consumer satisfaction and consumer complaint behavior. The purpose of this project is to revisit Lundstrom and Lamont's 1976 study, and to compare the data from that study to a recent survey of consumer levels of satisfactions/dissatisfaction with business. Similarities and differences in consumer discontent are delineated and discussed.

Keywords: consumer discontent, consumer satisfaction, consumer complaint behavior

JEL Classification: M3, M31

Suggested Citation

Lundstrom, William J. and White, D. Steven, Consumer Discontent Revisited (October 1, 2006). Journal of Academy of Business and Economics, Vol. 6, No. 2, pp. 142-152, 2006, Available at SSRN: https://ssrn.com/abstract=1429793

William J. Lundstrom

Cleveland State University ( email )

Cleveland, OH 44115
United States

D. Steven White (Contact Author)

University of Massachusetts at Dartmouth - Charlton College of Business ( email )

Department of Management & Marketing
285 Old Westport Road
North Dartmouth, MA 02747-2300
United States
5089998267 (Phone)

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
78
Abstract Views
586
rank
337,222
PlumX Metrics