User Involvement in Large-Scale Egovernment Projects: Finding an Effective Combination of Strategies and Methods

USER INVOLVEMENT IN E-GOVERNMENT DEVELOPMENT PROJECTS, A. Folstad, J. Krogstie, R. Oppermann. D. Svanaes, eds., pp. 11-18, Tenth IFIP TC13 International Conference on Human Computer Interaction, 2005

7 Pages Posted: 14 Jul 2009 Last revised: 4 Jul 2014

See all articles by Anne-Marie Oostveen

Anne-Marie Oostveen

University of Oxford - Oxford Internet Institute

Peter van den Besselaar

Rathenau Institute - Science System Assessment Department; VU University Amsterdam - Faculty of Social Sciences

Date Written: 2005

Abstract

Many methods have been developed for engaging users in systems design. Our research found that traditional methods for user involvement do not apply to the development of large-scale e-government systems. Nonetheless, involving the users in the design process of technological innovations is paramount for the success of these systems in terms of acceptance, trust and use. The aim of this paper is to shed some light on user involvement methods in e-government projects. To begin with, we argue that - especially for e-government - it is crucial for citizens to be involved in the design and implementation of new systems. Further, we will explain why involving users in large-scale innovations is different from traditional user engagement. Finally, we will briefly show how we tried to combine participatory design (PD) and technology assessment (TA) methods to effectively involve end-users in two e-government projects and discuss whether this was a fruitful exercise.

Keywords: user involvement, systems design, e-government, participatory design, technology assessment

Suggested Citation

Oostveen, Anne-Marie and van den Besselaar, Peter, User Involvement in Large-Scale Egovernment Projects: Finding an Effective Combination of Strategies and Methods (2005). USER INVOLVEMENT IN E-GOVERNMENT DEVELOPMENT PROJECTS, A. Folstad, J. Krogstie, R. Oppermann. D. Svanaes, eds., pp. 11-18, Tenth IFIP TC13 International Conference on Human Computer Interaction, 2005, Available at SSRN: https://ssrn.com/abstract=1432517 or http://dx.doi.org/10.2139/ssrn.1432517

Anne-Marie Oostveen (Contact Author)

University of Oxford - Oxford Internet Institute ( email )

1 St. Giles
University of Oxford
Oxford OX1 3PG Oxfordshire, Oxfordshire OX1 3JS
United Kingdom

HOME PAGE: http://www.social-informatics.net

Peter Van den Besselaar

Rathenau Institute - Science System Assessment Department ( email )

Anna van Saxenlaan
Den Haag
Netherlands

VU University Amsterdam - Faculty of Social Sciences ( email )

De Boelelaan 1081
Amsterdam, 1081 HV
Netherlands

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