Cincinnati Children's Hospital Medical Center

Posted: 22 Jul 2009

See all articles by Anita Tucker

Anita Tucker

Harvard University - Business School (HBS)

Amy C. Edmondson

Harvard University - Technology & Operations Management Unit

Date Written: June 29, 2009

Abstract

The case describes an organization's use of the science of improvement to transform their process quality from below average to top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spread these ideas in their work units.

Suggested Citation

Tucker, Anita and Edmondson, Amy C., Cincinnati Children's Hospital Medical Center (June 29, 2009). HBS Case No. 609-109, Harvard Business School Technology & Operations Mgt. Unit, Available at SSRN: https://ssrn.com/abstract=1436464

Anita Tucker (Contact Author)

Harvard University - Business School (HBS) ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

Amy C. Edmondson

Harvard University - Technology & Operations Management Unit ( email )

Boston, MA 02163
United States

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