Cincinnati Children's Hospital Medical Center
Posted: 22 Jul 2009
Date Written: June 29, 2009
Abstract
The case describes an organization's use of the science of improvement to transform their process quality from below average to top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common methodology for making improvement and spread these ideas in their work units.
Suggested Citation: Suggested Citation
Tucker, Anita and Edmondson, Amy C., Cincinnati Children's Hospital Medical Center (June 29, 2009). HBS Case No. 609-109, Harvard Business School Technology & Operations Mgt. Unit, Available at SSRN: https://ssrn.com/abstract=1436464
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