Employees Perception Towards Service Climate - Hotel Industry in India: An Empirical Study

6 Pages Posted: 27 Sep 2009

See all articles by B. Tamilmani

B. Tamilmani

Gandhigram Rural University

Dr.Arun Kumar

Saranathan College of Engineering

Dr. Krishnamurthy Ravichandran

King Saud University

Date Written: September 27, 2009

Abstract

The purpose of the study is to examine the perception of employees about the service climate in various dimensions like service leadership, service encounter, service systems, human resource management, customer satisfaction, etc in hotel industry (Tamilnadu). It suggests that hotel industry must take steps to improve the employee morale in order to enhance the value of the employee and also it should also provide facilities to develop the service quality.

Keywords: service climate, perception, service systems

JEL Classification: J14

Suggested Citation

Tamilmani, B. and Kumar, Dr.Arun and Ravichandran, Krishnamurthy, Employees Perception Towards Service Climate - Hotel Industry in India: An Empirical Study (September 27, 2009). Available at SSRN: https://ssrn.com/abstract=1479185 or http://dx.doi.org/10.2139/ssrn.1479185

B. Tamilmani

Gandhigram Rural University ( email )

Dindugul
Gandhigram post
Gandhigram, TN Tamil Nadu 624 302
India

Dr.Arun Kumar

Saranathan College of Engineering ( email )

Panjapur
Trichy, TN 620012
India
0091-9965323962 (Phone)

Krishnamurthy Ravichandran (Contact Author)

King Saud University ( email )

PO Box 165
Riyadh 11451, AL KHARJ
Saudi Arabia
00966565123239 (Phone)

HOME PAGE: http://faculty.ksu.edu.sa\76225

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