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TQM Practices in Manufacturing and Service Companies in Peru

Journal of CENTRUM Cathedra, Vol. 1, Issue 2, pp. 47-56, 2008

10 Pages Posted: 4 Oct 2009 Last revised: 12 Mar 2012

Ricardo M. Pino

CENTRUM Catolica

Date Written: September 1, 2008

Abstract

The research study involved exploring how Peruvian companies use TQM practices and the differences in this use considering industrial sector and company size. Three hundred and sixty-three MBA students, middle managers of private companies operating in Arequipa, Cajamarca, Chiclayo, Cusco, Lima, Piura, or Trujillo, answered a questionnaire, developed by the author, about the use of TQM practices in their companies. The findings indicate significant differences between manufacturing and service companies in two practices, information and analysis and empowerment; and significant differences among small, medium, and large companies in two practices, information and analysis, and employee training.

Keywords: TQM, quality, industrial sector, company size, Peru

Suggested Citation

Pino, Ricardo M., TQM Practices in Manufacturing and Service Companies in Peru (September 1, 2008). Journal of CENTRUM Cathedra, Vol. 1, Issue 2, pp. 47-56, 2008. Available at SSRN: https://ssrn.com/abstract=1481924

Ricardo M. Pino (Contact Author)

CENTRUM Catolica ( email )

Alomía Robles 125
Lima, Lima 33
Peru

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