Implicit Theories and the Trust Repair Process
28 Pages Posted: 8 Oct 2009 Last revised: 4 Nov 2009
Date Written: June 15, 2009
Abstract
Trust repair research has largely focused on investigating the appropriate strategies to use when faced with different types of violations - integrity-based and competency-based violations. This paper introduces implicit theories to the trust repair framework as an important consideration when deciding on trust repair strategies, and more broadly, shows that individual differences are useful in the trust repair framework.
Suggested Citation: Suggested Citation
Kam, Tai-Kong, Implicit Theories and the Trust Repair Process (June 15, 2009). 22nd Annual IACM Conference Paper, Available at SSRN: https://ssrn.com/abstract=1484901 or http://dx.doi.org/10.2139/ssrn.1484901
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