Implicit Theories and the Trust Repair Process

28 Pages Posted: 8 Oct 2009 Last revised: 4 Nov 2009

See all articles by Tai-Kong Kam

Tai-Kong Kam

Teachers Insurance and Annuity Association College Retirement Equities Fund (TIAA-CREF); National University of Singapore (NUS)

Date Written: June 15, 2009

Abstract

Trust repair research has largely focused on investigating the appropriate strategies to use when faced with different types of violations - integrity-based and competency-based violations. This paper introduces implicit theories to the trust repair framework as an important consideration when deciding on trust repair strategies, and more broadly, shows that individual differences are useful in the trust repair framework.

Suggested Citation

Kam, Tai-Kong, Implicit Theories and the Trust Repair Process (June 15, 2009). 22nd Annual IACM Conference Paper, Available at SSRN: https://ssrn.com/abstract=1484901 or http://dx.doi.org/10.2139/ssrn.1484901

Tai-Kong Kam (Contact Author)

Teachers Insurance and Annuity Association College Retirement Equities Fund (TIAA-CREF) ( email )

National University of Singapore (NUS)

1E Kent Ridge Road
NUHS Tower Block Level 7
Singapore, 119228
Singapore

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