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The Value of Distrust in Computer-Based Decision-Making Groups

43rd Annual Hawaii International Conference on System Sciences, Hawaii, January 5-8, 2010

12 Pages Posted: 14 Oct 2009  

Paul Benjamin Lowry

The University of Hong Kong - School of Business

Justin Giboney

University of Arizona - Department of Management Information Systems

Ryan M. Schuetzler

University of Nebraska at Omaha - Department of Information Systems and Quantitative Analysis

Jacob Richardson

Brigham Young University - Department of Information Systems

Tom Gregory

Georgia State University - Department of Computer Information Systems

John Romney

Brigham Young University - Department of Information Systems

Bonnie Anderson

Brigham Young University - School of Accountancy

Date Written: October 11, 2009

Abstract

We present a creative approach to improve the effectiveness of decision-making groups in solving nonroutine problems by introducing increased distrust into the group. Our theory is proposed through an extension and empirical test of Schul et al.’s [1] distrust model in an online group decision-making domain. We find that an increase in distrust among group members led to an increase in group decision accuracy for nonroutine problems. This demonstrates that through a distrust stimulus, members of decision-making groups can better solve nonroutine problems. This paper also demonstrates how simple environmental abnormalities can increase distrust and trust in computer-based decision-making groups. Various trust- and distrust-related measures were also tested and validated to further research in this area.

Keywords: distrust, decision-making, groups, teams, collaboration, trust, CMC

Suggested Citation

Lowry, Paul Benjamin and Giboney, Justin and Schuetzler, Ryan M. and Richardson, Jacob and Gregory, Tom and Romney, John and Anderson, Bonnie, The Value of Distrust in Computer-Based Decision-Making Groups (October 11, 2009). 43rd Annual Hawaii International Conference on System Sciences, Hawaii, January 5-8, 2010. Available at SSRN: https://ssrn.com/abstract=1487345 or http://dx.doi.org/10.2139/ssrn.1487345

Paul Benjamin Lowry (Contact Author)

The University of Hong Kong - School of Business ( email )

Meng Wah Complex
Pokfulam Road
Hong Kong
China

Justin Giboney

University of Arizona - Department of Management Information Systems ( email )

AZ
United States

Ryan Schuetzler

University of Nebraska at Omaha - Department of Information Systems and Quantitative Analysis ( email )

College of Information Science & Technology
The Peter Kiewit Institute, PKI 172C
Omaha, NE 68182
United States

Jacob Richardson

Brigham Young University - Department of Information Systems ( email )

510 Tanner Building
Marriott School
Provo, UT 84602
United States

Tom Gregory

Georgia State University - Department of Computer Information Systems ( email )

Atlanta, GA 30302
United States

John Romney

Brigham Young University - Department of Information Systems ( email )

510 Tanner Building
Marriott School
Provo, UT 84602
United States

Bonnie Anderson

Brigham Young University - School of Accountancy ( email )

Provo, UT 84602
United States

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