The Value of Distrust in Computer-Based Decision-Making Groups

43rd Annual Hawaii International Conference on System Sciences, Hawaii, January 5-8, 2010

12 Pages Posted: 14 Oct 2009  

Paul Benjamin Lowry

The University of Hong Kong - School of Business

Justin Giboney

University of Arizona - Department of Management Information Systems

Ryan Schuetzler

University of Arizona - Department of Management Information Systems

Jacob Richardson

Brigham Young University - Department of Information Systems

Tom Gregory

Georgia State University - Department of Computer Information Systems

John Romney

Brigham Young University - Department of Information Systems

Bonnie Anderson

Brigham Young University - School of Accountancy

Date Written: October 11, 2009

Abstract

We present a creative approach to improve the effectiveness of decision-making groups in solving nonroutine problems by introducing increased distrust into the group. Our theory is proposed through an extension and empirical test of Schul et al.’s [1] distrust model in an online group decision-making domain. We find that an increase in distrust among group members led to an increase in group decision accuracy for nonroutine problems. This demonstrates that through a distrust stimulus, members of decision-making groups can better solve nonroutine problems. This paper also demonstrates how simple environmental abnormalities can increase distrust and trust in computer-based decision-making groups. Various trust- and distrust-related measures were also tested and validated to further research in this area.

Keywords: distrust, decision-making, groups, teams, collaboration, trust, CMC

Suggested Citation

Lowry, Paul Benjamin and Giboney, Justin and Schuetzler, Ryan and Richardson, Jacob and Gregory, Tom and Romney, John and Anderson, Bonnie, The Value of Distrust in Computer-Based Decision-Making Groups (October 11, 2009). 43rd Annual Hawaii International Conference on System Sciences, Hawaii, January 5-8, 2010. Available at SSRN: https://ssrn.com/abstract=1487345 or http://dx.doi.org/10.2139/ssrn.1487345

Paul Benjamin Lowry (Contact Author)

The University of Hong Kong - School of Business ( email )

Meng Wah Complex
Pokfulam Road
Hong Kong
China

Justin Giboney

University of Arizona - Department of Management Information Systems ( email )

AZ
United States

Ryan Schuetzler

University of Arizona - Department of Management Information Systems ( email )

McClelland Hall - Room 427
1130 East Helen Street
Tucson, AZ 85721
United States

Jacob Richardson

Brigham Young University - Department of Information Systems ( email )

510 Tanner Building
Marriott School
Provo, UT 84602
United States

Tom Gregory

Georgia State University - Department of Computer Information Systems ( email )

Atlanta, GA 30302
United States

John Romney

Brigham Young University - Department of Information Systems ( email )

510 Tanner Building
Marriott School
Provo, UT 84602
United States

Bonnie Anderson

Brigham Young University - School of Accountancy ( email )

Provo, UT 84602
United States

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