The Value of Distrust in Computer-Based Decision-Making Groups
43rd Annual Hawaii International Conference on System Sciences, Hawaii, January 5-8, 2010
12 Pages Posted: 14 Oct 2009
Date Written: October 11, 2009
We present a creative approach to improve the effectiveness of decision-making groups in solving nonroutine problems by introducing increased distrust into the group. Our theory is proposed through an extension and empirical test of Schul et al.’s  distrust model in an online group decision-making domain. We find that an increase in distrust among group members led to an increase in group decision accuracy for nonroutine problems. This demonstrates that through a distrust stimulus, members of decision-making groups can better solve nonroutine problems. This paper also demonstrates how simple environmental abnormalities can increase distrust and trust in computer-based decision-making groups. Various trust- and distrust-related measures were also tested and validated to further research in this area.
Keywords: distrust, decision-making, groups, teams, collaboration, trust, CMC
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