The Quality Brilliance Thru’ Brilliant People

Quality World, Vol. 4, No. 2, February 2007

10 Pages Posted: 3 Nov 2009 Last revised: 9 Nov 2009

See all articles by Mannu Thareja

Mannu Thareja

Wipro Technologies Ltd

Priyavrat Thareja

PEC University of Technology

Date Written: November 2, 2009


Invariably, the Quality of output is directly dependent upon that of the participating constituents, some of which are sustainably and effectively controlled while others are fluid. The latter category of participating elements are as complex as a possible interaction, as if between the Head and Heart of people. If one is nurtured in one direction, the other resists.

So, while ‘People’ remain a critical, yet inevitable input (in even a fully automated process), they are as ubiquitous in control as TQM (Total Quality Management) could be. Hence it may be understandable as to why higher sophistication of automated processes renders more difficulty into managing people too? While industrial sophistication is proportional to the complexity of the processes, the role of people who must govern those processes becomes all the more vital. When one adjusts with the trend of first part of the industrial development... that of continual advancement, and consequently an increase in complexity; the second requirement of improving the Quality of people tends to overtake the first imperative. Truly, the requirements regarding their improving of 'peoples’ excellence' takes a front seat today, vis-a-vis the attempts on improving the Competency and/or Quality attributes. It is because 'People' are the primary growth paths and/or the communicating channels of the organization.

One can summarise by saying that the people are like resources whose combined ‘Aura’ causes a brilliance which has big a potential as that of Brilliance of the sun. Though the sun is there at limited hours, yet people are ever there, Omnipresent, to contribute to improvements; continually.

Keywords: Change, Culture, Excellence, Six Sigma, PDCA, quality improvement

JEL Classification: D29,D78, H80

Suggested Citation

Thareja, Mannu and Thareja, Priyavrat, The Quality Brilliance Thru’ Brilliant People (November 2, 2009). Quality World, Vol. 4, No. 2, February 2007, Available at SSRN:

Mannu Thareja

Wipro Technologies Ltd ( email )

Electronic City
Suite 202


Priyavrat Thareja (Contact Author)

PEC University of Technology ( email )

Sector -12
Chandigarh, Select State for USA, Canada, or Mexico 160012
9815396006 (Phone)
9815396006 (Fax)


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