The Mediating Role of Feedback Acceptance in the Relationship between Feedback and Attitudinal and Performance Outcomes

15 Pages Posted: 17 Nov 2009

See all articles by Frederik Anseel

Frederik Anseel

Ghent University-Universiteit Gent - Department of Personnel Management, Work and Organizational Psychology

Filip Lievens

Ghent University-Universiteit Gent - Department of Personnel Management, Work and Organizational Psychology

Abstract

The purpose of this study was to increase our understanding of applicant perceptions of feedback by drawing upon feedback process models. In Study 1, participants (N=125) completed a personality questionnaire as a first stage of a selection simulation. Results showed that the effect of feedback on attitudes toward the organization was mediated by feedback acceptance. In Study 2, participants (N=252) completed two parallel versions of an in-basket exercise and received informative feedback between the two versions. Results showed that the effect of feedback on subsequent test performance was partially mediated by feedback acceptance. Together, these results highlight the important role of feedback acceptance in selection and suggest new strategies to enhance applicant perceptions in selection.

Suggested Citation

Anseel, Frederik and Lievens, Filip, The Mediating Role of Feedback Acceptance in the Relationship between Feedback and Attitudinal and Performance Outcomes. International Journal of Selection and Assessment, Vol. 17, Issue 4, pp. 362-376, December 2009. Available at SSRN: https://ssrn.com/abstract=1505714 or http://dx.doi.org/10.1111/j.1468-2389.2009.00479.x

Frederik Anseel (Contact Author)

Ghent University-Universiteit Gent - Department of Personnel Management, Work and Organizational Psychology ( email )

Ghent
Belgium

Filip Lievens

Ghent University-Universiteit Gent - Department of Personnel Management, Work and Organizational Psychology ( email )

B-9000 Ghent
Belgium

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