The Big Question for Performance Management: Explaining Performance Information Use

La Follette School Working Paper Series, No. 2009-019

35 Pages Posted: 17 Nov 2009

See all articles by Donald P. Moynihan

Donald P. Moynihan

Georgetown University - McCourt School of Public Policy

Sanjay K. Pandey

George Washington University - Trachtenberg School of Public Policy and Public Administration

Date Written: November 16, 2009

Abstract

One of the “big questions” facing public management research centers on the use of performance data. Governments have devoted extraordinary effort in creating performance data, wagering that it will be used to improve governance, but there is much we do not know about why managers actually use performance information. This paper addresses this question, testing the antecedents of self-reported performance information use from a survey of local government managers. The paper develops and tests a series of individual, job, organizational and environmental influences. The results show that public service motivation, leadership role, information availability, organizational culture, and flexibility all affect performance information use.

Keywords: Performance management, data use, leadership, government

JEL Classification: D23, D73, D83

Suggested Citation

Moynihan, Donald P. and Pandey, Sanjay K., The Big Question for Performance Management: Explaining Performance Information Use (November 16, 2009). La Follette School Working Paper Series, No. 2009-019, Available at SSRN: https://ssrn.com/abstract=1507270 or http://dx.doi.org/10.2139/ssrn.1507270

Donald P. Moynihan (Contact Author)

Georgetown University - McCourt School of Public Policy ( email )

Old North, Suite 100
37th & O Streets NW
Washington, DC 20057
United States

Sanjay K. Pandey

George Washington University - Trachtenberg School of Public Policy and Public Administration ( email )

805 21st Street, NW
Suite 601
Washington, DC 20052
United States

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