The Big Question for Performance Management: Explaining Performance Information Use
La Follette School Working Paper Series, No. 2009-019
35 Pages Posted: 17 Nov 2009
Date Written: November 16, 2009
One of the “big questions” facing public management research centers on the use of performance data. Governments have devoted extraordinary effort in creating performance data, wagering that it will be used to improve governance, but there is much we do not know about why managers actually use performance information. This paper addresses this question, testing the antecedents of self-reported performance information use from a survey of local government managers. The paper develops and tests a series of individual, job, organizational and environmental influences. The results show that public service motivation, leadership role, information availability, organizational culture, and flexibility all affect performance information use.
Keywords: Performance management, data use, leadership, government
JEL Classification: D23, D73, D83
Suggested Citation: Suggested Citation