Online Integrative Negotiation Tools for the Dutch Council for Legal Aid

Abstract

This paper describes the background, theoretic model, implementation and use of the Rechtwijzer. The Rechtwijzer (“conflict resolution guide”) is the online application of the Dutch Council for Legal Aid. The aim of the application is to help people with a dispute to find a conflict resolution professional that can help, but also to get users to think about their conflict and learn more about their situation. The advice that the application offers is based on integrative negotiation, and should help users to obtain an integrative outcome where possible.

Keywords: Online dispute resolution, integrative negotiation, legal aid, dispute systems design