Online Integrative Negotiation Tools for the Dutch Council for Legal Aid

Proceedings of the 5th International Workshop on Online Dispute Resolution (ODR Workshop’08)

9 Pages Posted: 23 Nov 2009

See all articles by Jelle van Veenen

Jelle van Veenen

Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (TISCO)

Date Written: December 13, 2008

Abstract

This paper describes the background, theoretic model, implementation and use of the Rechtwijzer. The Rechtwijzer (“conflict resolution guide”) is the online application of the Dutch Council for Legal Aid. The aim of the application is to help people with a dispute to find a conflict resolution professional that can help, but also to get users to think about their conflict and learn more about their situation. The advice that the application offers is based on integrative negotiation, and should help users to obtain an integrative outcome where possible.

Keywords: Online dispute resolution, integrative negotiation, legal aid, dispute systems design

Suggested Citation

van Veenen, Jelle, Online Integrative Negotiation Tools for the Dutch Council for Legal Aid (December 13, 2008). Proceedings of the 5th International Workshop on Online Dispute Resolution (ODR Workshop’08) , Available at SSRN: https://ssrn.com/abstract=1511704 or http://dx.doi.org/10.2139/ssrn.1511704

Jelle Van Veenen (Contact Author)

Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (TISCO) ( email )

Warandelaan 2
P.O. Box 90153
Tilburg, 5000 LE
Netherlands

HOME PAGE: http://jellevanveenen.nl

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