Business Intelligence: Getting the Best Out of Your Customers

Posted: 30 Dec 2009 Last revised: 25 Jun 2013

Date Written: August 1, 2009

Abstract

Business Intelligence tools and strategies have been adopted by individuals and corporations in their desire to gain competitive advantage. Some of these individuals and corporations may or may not have been conscious of these tools and strategies but nevertheless have used them to enhance their performance.

The author is concerned that so many business enterprises are unaware of these simple tools and strategies and have hence not taken advantage of them to grow their businesses.

This paper reviews some of these tools (excluding ICT tools) and strategies with the aim of showing how business enterprises can get the best out of their customers to achieve peak performance.

Keywords: Business intelligence, customers, peak performance, business enterprise

JEL Classification: D83, Z1

Suggested Citation

Offor, Emeka, Business Intelligence: Getting the Best Out of Your Customers (August 1, 2009). Available at SSRN: https://ssrn.com/abstract=1529291

Emeka Offor (Contact Author)

ACTAG ( email )

P.O. Box 72740
Victoria Island
Lagos, 101241
Nigeria

HOME PAGE: http://www.actag.com.ng

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