TQM: The Japanese Way in Malaysian Companies

The IUP Journal of Operations Management, Vol. 9, Nos. 1 & 2, pp. 99-115, February & May 2010

Posted: 11 Feb 2010

Date Written: February 10, 2010

Abstract

This paper is a study on enhancing Malaysian quality management practices from Japanese experience. The study focuses on two main objectives: to investigate whether Malaysian companies practice Total Quality Management (TQM) the Japanese way; and to later identify their role towards organizational performance. The study employed qualitative and quantitative method of questionnaire survey on Malaysian manufacturing companies using the 6 point Likert scale. The findings of the study reveal that Malaysian companies do practice TQM the Japanese way, but there was no influence on organizational performance via employee and customer.

Suggested Citation

Nassir Shaari, Jamal Abdul, TQM: The Japanese Way in Malaysian Companies (February 10, 2010). The IUP Journal of Operations Management, Vol. 9, Nos. 1 & 2, pp. 99-115, February & May 2010. Available at SSRN: https://ssrn.com/abstract=1550615

Jamal Abdul Nassir Shaari (Contact Author)

Universiti Malaysia Sarawak (UNIMAS) ( email )

Kota Samarahan, Sarawak 94300
Malaysia

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