TQM: The Japanese Way in Malaysian Companies
The IUP Journal of Operations Management, Vol. 9, Nos. 1 & 2, pp. 99-115, February & May 2010
Posted: 11 Feb 2010
Date Written: February 10, 2010
This paper is a study on enhancing Malaysian quality management practices from Japanese experience. The study focuses on two main objectives: to investigate whether Malaysian companies practice Total Quality Management (TQM) the Japanese way; and to later identify their role towards organizational performance. The study employed qualitative and quantitative method of questionnaire survey on Malaysian manufacturing companies using the 6 point Likert scale. The findings of the study reveal that Malaysian companies do practice TQM the Japanese way, but there was no influence on organizational performance via employee and customer.
Suggested Citation: Suggested Citation