Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks

ELECTRONIC BUSINESS: CONCEPTS, METHODOLOGIES, TOOLS AND APPLICATIONS, pp. 290-312, I. Lee, ed. 2009

24 Pages Posted: 25 Apr 2010 Last revised: 15 Oct 2012

See all articles by Subrata Chakrabarty

Subrata Chakrabarty

University of Texas at El Paso (UTEP)

Multiple version iconThere are 2 versions of this paper

Date Written: January 1, 2009

Abstract

This chapter provides a comprehensive overview of business process outsourcing (BPO) strategies and analyzes related issues. The discussions in this chapter can serve as an aid to decision makers who face the great dilemma of whether to insource or outsource a process, and additionally how to handle outsourcing to offshore locations. While business processes themselves are activities that need to be performed efficiently, outsourcing them is essentially a strategic decision that can ultimately impact the competitiveness of the client firm. This chapter explores the risks and opportunities associated with the numerous strategies related to outsourcing and offshoring alternatives, business process migration, contracting and alliance building, the role of the vendor, the nature of the relationship, multiclient or multivendor relationships, infusing maturity and ushering transformations in business processes, locating required expertise and quantity ofworkers, and also utilizing on-demand software services from application service providers.

Keywords: BPO, Business Process Outsourcing

JEL Classification: F2, L1, L2, L8, M1, M3, M5

Suggested Citation

Chakrabarty, Subrata, Strategies for Business Process Outsourcing: An Analysis of Alternatives, Opportunities and Risks (January 1, 2009). ELECTRONIC BUSINESS: CONCEPTS, METHODOLOGIES, TOOLS AND APPLICATIONS, pp. 290-312, I. Lee, ed. 2009. Available at SSRN: https://ssrn.com/abstract=1552978

Subrata Chakrabarty (Contact Author)

University of Texas at El Paso (UTEP) ( email )

El Paso, TX 79968-0539
United States

HOME PAGE: http://chakrabarty.com

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