15 Pages Posted: 20 Feb 2010 Last revised: 11 May 2010
Date Written: February 15, 2010
Mediation is the product of the personal skills and attributes of the mediator, the disputants, the representatives as well as the product of the system that supports it. This paper considers quality in mediation from a range of perspectives and argues that improved systemic supports are required to enhance mediation quality. The paper refers to a number of research projects undertaken in the field.
Keywords: mediation, conflict resolution, ADR, Court Connected mediation, quality
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