Knowledge Management Systems Implementation: Lessons from the Silicon Valley

Abstract

This book gathers the results of several years of analysis of knowledge management system (KMS) implementations and the experiences of leading organizations in the Silicon Valley to provide a practical guide on key strategic, technical, and economic aspects of knowledge management system implementation. It provides a comprehensive and methodological approach to support managers in their implementation of KMS, and is intended to equip current and future managers with the necessary knowledge and skill to lead their organizations towards a successful knowledge management system. This book goes beyond the implementation process and offers suggestions on how to deal with KMS through the maturity process, as well as how to evaluate the achievements of KMS implementation. These issues are illustrated in a series of case studies from leading organizations in the Silicon Valley, including Hewlett Packard, IBM, Cisco, Protiviti, and Wilson Sonsini Goodrich & Rosati.

Keywords: knowledge worker productivity, knowledge management, knowledge management systems, effectiveness