11 Pages Posted: 22 Mar 2010 Last revised: 9 Oct 2015
Date Written: March 7, 2010
In this paper we consider how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. We discuss the use of public social media tools from the emergency management professionals’ viewpoint with a particular focus on the use of Twitter. Little research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to our understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth case study of Public Information Officers of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face with an engagement with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations.
Keywords: Twitter, Social Media, Organizations, LAFD, Risk Communication, Emergency Management, Information Evangelism
Suggested Citation: Suggested Citation
Latonero, Mark and Shklovski, Irina, 'Respectfully Yours in Safety and Service' - Emergency Management & Social Media Evangelism (March 7, 2010). Available at SSRN: https://ssrn.com/abstract=1566423 or http://dx.doi.org/10.2139/ssrn.1566423