Midwest Express: A Bright Light in a Cloudy Industry
11 Pages Posted: 5 Apr 2010
This case describes the elements, processes, and dynamics that have contributed to Midwest Express's being an outstanding airline service provider of the "best care in the air." The case illustrates the interrelationships among leadership, system, culture, people, and process, and the values of the strategy of dynamics.
Keywords: milgram, leadership
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