4 Pages Posted: 5 Apr 2010
Tom Jenkins, manager of Quality Services at Amore Frozen Foods (see QA-0317), must decide which of two processes to use for his macaroni-and- cheese filling machines. The students must use SPC analysis. The key learning point, in addition to the uses of control charts, is the difference between control and capability.
Keywords: control systems, process analysis, process management, quality, quality control
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