Tom Jenkins

Elliott N. Weiss

University of Virginia - Darden School of Business

Darden Case No. UVA-OM-0801

Tom Jenkins, manager of Quality Services at Amore Frozen Foods (see QA-0317), must decide which of two processes to use for his macaroni-and- cheese filling machines. The students must use SPC analysis. The key learning point, in addition to the uses of control charts, is the difference between control and capability.

Number of Pages in PDF File: 4

Keywords: control systems, process analysis, process management, quality, quality control

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Date posted: April 5, 2010  

Suggested Citation

Weiss, Elliott N., Tom Jenkins. Darden Case No. UVA-OM-0801. Available at SSRN: https://ssrn.com/abstract=1584149

Contact Information

Elliott N. Weiss (Contact Author)
University of Virginia - Darden School of Business ( email )
P.O. Box 6550
Charlottesville, VA 22906-6550
United States
HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4375

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