Tom Jenkins

4 Pages Posted: 5 Apr 2010  

Elliott N. Weiss

University of Virginia - Darden School of Business

Abstract

Tom Jenkins, manager of Quality Services at Amore Frozen Foods (see QA-0317), must decide which of two processes to use for his macaroni-and- cheese filling machines. The students must use SPC analysis. The key learning point, in addition to the uses of control charts, is the difference between control and capability.

Keywords: control systems, process analysis, process management, quality, quality control

Suggested Citation

Weiss, Elliott N., Tom Jenkins. Darden Case No. UVA-OM-0801. Available at SSRN: https://ssrn.com/abstract=1584149

Elliott N. Weiss (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4375

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