4 Pages Posted: 5 Apr 2010
Tom Jenkins, manager of Quality Services at Amore Frozen Foods (see QA-0317), must decide which of two processes to use for his macaroni-and- cheese filling machines. The students must use SPC analysis. The key learning point, in addition to the uses of control charts, is the difference between control and capability.
Keywords: control systems, process analysis, process management, quality, quality control
Suggested Citation: Suggested Citation
Weiss, Elliott N., Tom Jenkins. Darden Case No. UVA-OM-0801. Available at SSRN: https://ssrn.com/abstract=1584149