Elliott N. Weiss
University of Virginia - Darden School of Business
Darden Case No. UVA-OM-0801
Tom Jenkins, manager of Quality Services at Amore Frozen Foods (see QA-0317), must decide which of two processes to use for his macaroni-and- cheese filling machines. The students must use SPC analysis. The key learning point, in addition to the uses of control charts, is the difference between control and capability.
Number of Pages in PDF File: 4
Keywords: control systems, process analysis, process management, quality, quality control
Date posted: April 5, 2010