Download This PaperTom Jenkins
4 Pages Posted: 5 Apr 2010
Abstract
Tom Jenkins, manager of Quality Services at Amore Frozen Foods (see QA-0317), must decide which of two processes to use for his macaroni-and- cheese filling machines. The students must use SPC analysis. The key learning point, in addition to the uses of control charts, is the difference between control and capability.
Keywords: control systems, process analysis, process management, quality, quality control
Suggested Citation: Suggested Citation
Weiss, Elliott N., Tom Jenkins. Darden Case No. UVA-OM-0801, Available at SSRN: https://ssrn.com/abstract=1584149 or http://dx.doi.org/10.2139/ssrn.1584149
Elliott N. Weiss (Contact Author)
University of Virginia - Darden School of Business ( email )
P.O. Box 6550
Charlottesville, VA 22906-6550
United States
HOME PAGE: http://www.darden.virginia.edu/html/direc_detail.aspx?styleid=2&id=4375
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