Clean Pools, Inc.—Jennifer Smith

7 Pages Posted: 5 Apr 2010

See all articles by Sherwood C. Frey

Sherwood C. Frey

University of Virginia - Darden School of Business

Lucien L. Bass

University of Virginia

Lindsey O'Connor

affiliation not provided to SSRN


Jennifer Smith has worked the past five summers for Clean Pools and would like to do so again this summer. Unfortunately, the anticipated compensation does not meet her needs, but she will be meeting with Beth West, Clean Pools' head pool supervisor, to discuss the matter. Although the negotiation can focus exclusively on the wage rate for lifeguarding, there are more fruitful areas of discussion that can be of benefit to both parties—extra lifeguarding hours, swim instruction, and extended work season. The case illustrates the opportunities afforded by information sharing and the relaxation of constraints. See also UVA-QA-0612, which presents Beth West's perspective.



Rev. Dec. 4, 2009

Clean Pools, Inc.—Jennifer Smith

With spring break approaching and the weather warming up, Jennifer Smith started to think about what she wanted to do this summer. For the past five summers she had worked as a lifeguard for Clean Pools, Inc., a provider of swimming pool services and staff in her hometown of Wrightsville, North Carolina. Lifeguarding was a great summer job. It allowed her to work with friends and interact with generally delightful families, but unfortunately, it didn't provide as much income as she and her parents had hoped.

Smith was a rising fourth-year student at the University of Virginia. She had worked for the Clean Pools operation since she was 15 years old—old enough to be certified as a lifeguard, which also required certification in first aid and CPR for the professional rescuer. During her second year at the University of Virginia, she had received her pool operator's license, which qualified her through the health department to manage pools. During her third year, she had earned her Red Cross Water Safety Instructor certification, which allowed her to give swimming lessons. The relatively easy next steps in the certification process would be obtaining the qualifications to coach a swim team and water aerobics or officiate at swim meets. Additionally, last summer she had attended “pool school,” which made her eligible within the Clean Pools organization to be a pool manager. (See Exhibit 1 for Smith's résumé.)

Clean Pools, Inc.

. . .

Keywords: management science

Suggested Citation

Frey, Sherwood C. and Bass, Lucien L. and O'Connor, Lindsey, Clean Pools, Inc.—Jennifer Smith. Available at SSRN: or

Sherwood C. Frey (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States


Lucien L. Bass

University of Virginia ( email )

1400 University Ave
Charlottesville, VA 22903
United States

Lindsey O'Connor

affiliation not provided to SSRN

No Address Available

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