Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance

Journal of Applied Psychology, Vol. 82, No. 2, pp. 262-270, 1997

9 Pages Posted: 6 Apr 2010

See all articles by Philip M. Podsakoff

Philip M. Podsakoff

Indiana University - Kelley School of Business - Management & Entrepreneurship

Michael Ahearne

University of Houston - C.T. Bauer College of Business

Scott B. MacKenzie

Indiana University - Kelley School of Business - Department of Marketing

Date Written: 1997

Abstract

Despite the widespread interest in the topic of organizational citizenship behaviors (OCBs), little empirical research has tested the fundamental assumption that these forms of behavior improve the effectiveness of work groups or organizations in which they are exhibited. In the present study, the effects of OCBs on the quantity and quality of the performance of 218 people working in 40 machine crews in a paper mill located in the Northeastern United States were examined. The results indicate that helping behavior and sportsmanship had significant effects on performance quantity and that helping behavior had a significant impact on performance quality. However; civic virtue had no effect on either performance measure.

Keywords: Team Performance, Unit Performance, OCB, Extra-role

JEL Classification: M30

Suggested Citation

Podsakoff, Philip M. and Ahearne, Michael and MacKenzie, Scott B., Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance (1997). Journal of Applied Psychology, Vol. 82, No. 2, pp. 262-270, 1997. Available at SSRN: https://ssrn.com/abstract=1584824

Philip M. Podsakoff

Indiana University - Kelley School of Business - Management & Entrepreneurship ( email )

Bloomington, IN 47405
United States

Michael Ahearne (Contact Author)

University of Houston - C.T. Bauer College of Business ( email )

334 Melcher Hall
Houston, TX 77204-6021
United States
713-743-4155 (Phone)
713-743-4572 (Fax)

HOME PAGE: http://www.bauer.uh.edu/Directory/profile.asp?firstname=Michael&lastname=Ahearne

Scott B. MacKenzie

Indiana University - Kelley School of Business - Department of Marketing ( email )

Kelley School of Business
Bloomington, IN 47405
United States

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