One Size Doesn't Fit All: Developing Customised High Quality Learning Solutions to Meet Organisational Learning Needs - The Case of U21Global

Abstract

One commonly-used definition of quality is ‘conformance to requirements’. Applied to an educational setting, quality can be viewed as providing learning solutions that meet the needs of the learner or learner organisation. This paper reports on the experience of U21Global in working with large organisations in creating customised learning solutions to meet the specific needs of their employees. Two cases are described: one of which relates to a large IT services and outsourcing firm and the other to a large public-sector oil company. Both these cases highlight the significant effort required by U21Global to first elicit and analyse the organisation’s learning needs, and then design and develop creative learning solutions within a short time. This method contrasts with the traditional university approach to quality where academics establish quality metrics largely from a faculty’s perspective.

Keywords: High-quality learning, Online education, Customisation, Customised content, Learning needs, U21Global