Employer Strategies and Wages in New Service Activities: A Comparison of Co-Ordinated and Liberal Market Economies

36 Pages Posted: 19 May 2010

See all articles by Rosemary Batt

Rosemary Batt

Cornell University - School of Industrial and Labor Relations

Hiroatsu Nohara

affiliation not provided to SSRN

Hyunji Kwon

King's College London

Abstract

Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark.

Suggested Citation

Batt, Rosemary and Nohara, Hiroatsu and Kwon, Hyunji, Employer Strategies and Wages in New Service Activities: A Comparison of Co-Ordinated and Liberal Market Economies. British Journal of Industrial Relations, Vol. 48, Issue 2, pp. 400-435, June 2010, Available at SSRN: https://ssrn.com/abstract=1611300 or http://dx.doi.org/10.1111/j.1467-8543.2010.00789.x

Rosemary Batt (Contact Author)

Cornell University - School of Industrial and Labor Relations ( email )

Ithaca, NY 14853-3901
United States
607-254-4437 (Phone)
607-255-1836 (Fax)

Hiroatsu Nohara

affiliation not provided to SSRN ( email )

Hyunji Kwon

King's College London ( email )

Strand
London, England WC2R 2LS
United Kingdom

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