The Critical Success Factors of Business Process Management
International Journal of Information Management, Vol. 30, No. 2, pp. 125-134, 2010
16 Pages Posted: 20 May 2010
Date Written: 2010
Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.
Keywords: business process management; critical success factors; contingency theory; dynamic capabilities; task-technology fit
JEL Classification: L22, O3
Suggested Citation: Suggested Citation