The Critical Success Factors of Business Process Management

International Journal of Information Management, Vol. 30, No. 2, pp. 125-134, 2010

16 Pages Posted: 20 May 2010

See all articles by Peter Trkman

Peter Trkman

University of Ljubljana - Faculty of Economics

Date Written: 2010

Abstract

Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.

Keywords: business process management; critical success factors; contingency theory; dynamic capabilities; task-technology fit

JEL Classification: L22, O3

Suggested Citation

Trkman, Peter, The Critical Success Factors of Business Process Management (2010). International Journal of Information Management, Vol. 30, No. 2, pp. 125-134, 2010. Available at SSRN: https://ssrn.com/abstract=1611789

Peter Trkman (Contact Author)

University of Ljubljana - Faculty of Economics ( email )

Kardeljeva ploscad 17
Ljubljana, 1000
Slovenia

Register to save articles to
your library

Register

Paper statistics

Downloads
1,874
rank
7,618
Abstract Views
6,326
PlumX Metrics