Evaluating EU Policies on Public Services: A Citizens' Perspective

31 Pages Posted: 26 May 2010

See all articles by Judith Clifton

Judith Clifton

University of Cantabria

Daniel Díaz-Fuentes

Universidad de Cantabria

Multiple version iconThere are 2 versions of this paper

Abstract

This article evaluates EU policies on public services – particularly public network services – from the citizens' point of view. It is first argued that citizens' perceptions are important because the provision of fundamental services is at stake and because they constitute the infrastructure necessary for social and economic development. Citizens’‘voice’ can, therefore, be known, analyzed and used in the design of improved policy on public services along with other indicators. Changing EU policy on public services is synthesized and classified into two main phases in section two. Citizen satisfaction with public services as revealed through surveys from 1997 to 2007 is explored in the third section. In the discussion, the prospects for EU policy on public services are considered and, it is argued that, from the perspectives of subsidiarity and proportionality, policy towards strengthening the common market is being increasingly uploaded to the supranational level in the form of directives, whilst cohesion and redistribution policies are being downloaded to the national level or dealt with at the supranational level by ‘soft’ instruments.

Suggested Citation

Clifton, Judith and Diaz-Fuentes, Daniel, Evaluating EU Policies on Public Services: A Citizens' Perspective. Annals of Public and Cooperative Economics, Vol. 81, Issue 2, pp. 281-311, June 2010, Available at SSRN: https://ssrn.com/abstract=1611948 or http://dx.doi.org/10.1111/j.1467-8292.2010.00412.x

Judith Clifton (Contact Author)

University of Cantabria ( email )

Avda. Los Castros, s/n
Santander 39005
Spain

Daniel Diaz-Fuentes

Universidad de Cantabria ( email )

Av. Los Castros s/n
Santander 39005, Cantabria 39005
Spain

HOME PAGE: http://personales.unican.es/diazd/

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
2
Abstract Views
769
PlumX Metrics