Download this Paper Open PDF in Browser

Negotiator Satisfaction in Face-to-Face and Electronically Mediated Negotiations

31 Pages Posted: 20 May 2010  

Ingmar Geiger

Free University of Berlin (FUB)

Abstract

Development and availability of modern communication technology has changed communication in negotiation fundamentally – different media can today be used for similar negotiation tasks. The process of negotiator satisfaction formation has not been studied in different media settings yet. Hence in this paper, we examine the role that communication medium (EM, FTF) plays in the development of negotiator satisfaction. Negotiator satisfaction is conceptualized as a negotiator’s socio-emotional evaluation of the negotiation outcome and process immediately after conclusion of the negotiation. Using data from an experimental roleplay simulation we can show that the communication medium’s influence on negotiator satisfaction is mediated by behavioral process variables and economic perceptions. In general, we find higher negotiator satisfaction in EM negotiations and explain this finding with lower aspirations in EM negotiations while individual negotiator profits are similar across conditions. Differences in negotiation behavior across media, namely positive relational messages and contentious behavior also account for differences in negotiator satisfaction. Interestingly, only the latter two relationships are also moderated by communication medium.

Suggested Citation

Geiger, Ingmar, Negotiator Satisfaction in Face-to-Face and Electronically Mediated Negotiations. IACM 23rd Annual Conference Paper. Available at SSRN: https://ssrn.com/abstract=1612524 or http://dx.doi.org/10.2139/ssrn.1612524

Ingmar Geiger (Contact Author)

Free University of Berlin (FUB) ( email )

Kaiserswerther Str. 16-18
Berlin, Berlin 14195
Germany

Paper statistics

Downloads
154
Rank
162,198
Abstract Views
712