ADR for the Federal Workforce: A Evaluation of EEOC Management Directive 110
41 Pages Posted: 25 May 2010 Last revised: 3 Apr 2013
This paper examines the impacts of the Equal Opportunity Employment Commission’s Management Directive 110, which requires all federal agencies to offer Alternative Dispute Resolution (ADR) to federal sector Equal Employment Opportunity (EEO) complainants. Specifically, the paper examines whether MD 110 improved federal sector EEO complaint processing, and whether the use of ADR for federal sector discrimination complaints is more effective, efficient, and fair than the traditional EEO procedure. Findings are reported in three sections, including an overall analysis, an analysis of the informal stage of the process, and an analysis of the formal stage of the process. The paper concludes with a discussion of the implications of the study and directions for future research.
Keywords: Alternative Dispute Resolution, ADR, Equal Employment Opportunity Complaints, EEO, EEOC
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