From :-( to :-) Using Online Communication to Improve Dispute Resolution
TISCO Working Paper Civil Law and Conflict Resolution Systems No. 002/2010
41 Pages Posted: 3 Jun 2010 Last revised: 22 Jun 2014
Date Written: July 1, 2010
Online communication can reduce the cost of dispute resolution. But apart from this, online dispute resolution (ODR) has the potential to improve the quality of dispute resolution procedures. Online communication misses certain features that are available in face-to-face communication, and absent features become a handicap when trying to replicate offline procedures in an online environment. But online communication also has several features not present in offline communication. ODR systems that are designed to benefit from these features can offer innovative dispute resolution procedures. This paper describes five ways to use online communicate to improve dispute resolution.
Keywords: Online Dispute Resolution, Negotiation, Online Communication, Access to Justice
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