From :-( to :-) Using Online Communication to Improve Dispute Resolution

van Veenen, Jelle

doi:10.2139/ssrn.1618719

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From :-( to :-) Using Online Communication to Improve Dispute Resolution

TISCO Working Paper Civil Law and Conflict Resolution Systems No. 002/2010

Tilburg Law School Research Paper No. 002/2010

41 Pages Posted: 3 Jun 2010 Last revised: 17 Jun 2010

See all articles by Jelle van Veenen

Jelle van Veenen

Tilburg Institute for Interdisciplinary Studies of Civil Law and Conflict Resolution Systems (TISCO)

Date Written: July 1, 2010

Abstract

Online communication can reduce the cost of dispute resolution. But apart from this, online dispute resolution (ODR) has the potential to improve the quality of dispute resolution procedures. Online communication misses certain features that are available in face-to-face communication, and absent features become a handicap when trying to replicate offline procedures in an online environment. But online communication also has several features not present in offline communication. ODR systems that are designed to benefit from these features can offer innovative dispute resolution procedures. This paper describes five ways to use online communicate to improve dispute resolution.

Keywords: Online Dispute Resolution, Negotiation, Online Communication, Access to Justice

Suggested Citation: Suggested Citation

van Veenen, Jelle, From :-( to :-) Using Online Communication to Improve Dispute Resolution (July 1, 2010). TISCO Working Paper Civil Law and Conflict Resolution Systems No. 002/2010, Tilburg Law School Research Paper No. 002/2010, Available at SSRN: https://ssrn.com/abstract=1618719 or http://dx.doi.org/10.2139/ssrn.1618719