Understanding the Factors Affecting Selection of a Transport Service Provider - An Empirical Analysis

International Journal of Research in Commerce & Management, Vol. 1, No. 2, pp. 30-, 2010

11 Pages Posted: 11 Jun 2010

See all articles by Sandip Bhowal

Sandip Bhowal

affiliation not provided to SSRN

Kunal Gaurav

ICBM - School of Business Excellence

Date Written: June 1, 2010

Abstract

Transportation is one of the most important aspects of the supply chain management of a company as it acts as a physical link between customers and suppliers, enabling the flow of materials and resource. Globalization of business urges the need to have effective and efficient transportation of products from point of origin to point of destination. Most of the times, Manufacturers & traders heavily relies upon third party transport service providers in order to ensure on-time delivery of products. This study is an attempt to understand various dimensions of transport service providers that clients considers while selecting a particular service provider. This study is based on primary data collected from 124 clients based at Kolkata across the industry. The study also presents a framework to help transport service providers to design their service in such a way that ensure long term profitable relationship with clients by offering high quality transportation service.

Keywords: Logistics, Transportation, Supply Chain Management, Transport Service Providers, Factor Analysis

JEL Classification: L90

Suggested Citation

Bhowal, Sandip and Gaurav, Kunal, Understanding the Factors Affecting Selection of a Transport Service Provider - An Empirical Analysis (June 1, 2010). International Journal of Research in Commerce & Management, Vol. 1, No. 2, pp. 30-, 2010, Available at SSRN: https://ssrn.com/abstract=1623093

Sandip Bhowal

affiliation not provided to SSRN

Kunal Gaurav (Contact Author)

ICBM - School of Business Excellence ( email )

Plot No. 2A, Ishwar's Abode, Upperpalli 'X' Roads,
Right to Pillar No. 179, Attapur
Hyderabad, Telangana 500048
India

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