Transparency and Broadband Internet Service Providers

International Journal of Communication, Vol. 4, pp. 738-757, 2010

20 Pages Posted: 23 Jun 2010

See all articles by Gerald R. Faulhaber

Gerald R. Faulhaber

University of Pennsylvania - Wharton School

Date Written: June 22, 2010

Abstract

Broadband Internet Service Providers have been the subject of recent debate about the future of the Internet, with transparency being of particular concern: Are broadband ISPs (and other Internet firms) sufficiently transparent in their service offerings to customers? In this paper, I develop four principles of transparency: 1) disclose all information relevant to customer choice, 2) to which customers have easy access, 3) clearly and simply, and 4) in a way that is verifiable. I draw on experience in other industries and other regulators to illustrate these points, and I review the current state of transparency of Internet firms, including broadband ISPs, as well as the challenges they face. The point of this paper is not to recommend specific disclosure practices, but rather, to provide a framework for policy analysis.

Keywords: Internet, transparency, broadband, ISP

JEL Classification: K23, L14, L15, L51, L96

Suggested Citation

Faulhaber, Gerald R., Transparency and Broadband Internet Service Providers (June 22, 2010). International Journal of Communication, Vol. 4, pp. 738-757, 2010. Available at SSRN: https://ssrn.com/abstract=1628826

Gerald R. Faulhaber (Contact Author)

University of Pennsylvania - Wharton School ( email )

Steinberg-Dietrich Hall
Suite 1400
Philadelphia, PA 19104-6372
United States
215-898-7860 (Phone)

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
117
Abstract Views
935
rank
249,348
PlumX Metrics