The Antecedents of Disputes: Complaining and Claiming

41 Pages Posted: 29 Jun 2010

Multiple version iconThere are 2 versions of this paper

Date Written: June 27, 2010

Abstract

This paper focuses on the earliest stages of the problem resolution function of law and legal institutions: the emergence of grievances and their communication to a responsible party as complaints and claims. While the literature on this subject is broad, both in terms of methods and in terms of the fairly large number of countries where empirical research on this subject has been conducted, it seems appropriate to ask the question, what do we know and not know about this subject? This paper seeks to answer this question and to suggest fruitful avenues of future inquiry. I first discuss the primary metaphors used in the literature. Following that I describe the broad approaches that have been applied in empirical research regarding complaining and claiming. I then examine the explanations that have been advanced for variations in complaining and claiming patterns, both at the individual and the aggregate levels; in this section I identify points of general agreement and issues where agreement is lacking. Finally, I propose an agenda for future research related to complaining and claiming.

Keywords: Claiming, Propensity to Sue, Legal Mobilization

Suggested Citation

Kritzer, Herbert M., The Antecedents of Disputes: Complaining and Claiming (June 27, 2010). Minnesota Legal Studies Research Paper No. 10-33. Available at SSRN: https://ssrn.com/abstract=1631796 or http://dx.doi.org/10.2139/ssrn.1631796

Herbert M. Kritzer (Contact Author)

University of Minnesota Law School ( email )

229 19th Avenue South
Minneapolis, MN 55455
United States

Register to save articles to
your library

Register

Paper statistics

Downloads
190
rank
84,328
Abstract Views
1,088
PlumX Metrics
!

Under construction: SSRN citations will be offline until July when we will launch a brand new and improved citations service, check here for more details.

For more information