Designing a Global Consumer Online Dispute Resolution (ODR) System for Cross-Border Small Value - High Volume Claims - OAS Developments

36 Pages Posted: 12 Jul 2010  

Louis F. Del Duca

Pennsylvania State University, Dickinson Law

Colin Rule

Modria

Vikki Rogers

Pace Law School

Date Written: July 6, 2010

Abstract

Ever since the field of online dispute resolution (ODR) started in the late 1990s, there has been talk about creating a global system for resolving cross-border consumer issues. Significant progress has been made over the years with some impressive attempts, but none of the efforts have truly taken root. Recently a proposal has been made at the Organization of American States (OAS) regarding the creation of a regional ODR system to handle cross-border e-commerce disputes. As similar initiatives are taking root elsewhere in the world as well, the timing might be right for the creation of a global ODR system. This short article details the challenges confronting the design of a global consumer ODR system, and offers details about the proposed ODR process flow that is being advanced at the OAS.

Suggested Citation

Del Duca, Louis F. and Rule, Colin and Rogers, Vikki, Designing a Global Consumer Online Dispute Resolution (ODR) System for Cross-Border Small Value - High Volume Claims - OAS Developments (July 6, 2010). Uniform Commercial Code Law Journal, Vol. 42, p. 221, 2010; Penn State Legal Studies Research Paper No. 24-2010; Stanford Public Law Working Paper No. 1635463. Available at SSRN: https://ssrn.com/abstract=1635463

Louis F. Del Duca (Contact Author)

Pennsylvania State University, Dickinson Law ( email )

333 West South Street
Carlisle, PA 17013
United States

Colin Rule

Modria ( email )

100 West San Fernando Street
Suite 300
San Jose, CA 95113
United States

Vikki Rogers

Pace Law School ( email )

78 North Broadway
White Plains, NY 10603
United States

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