Download This PaperFirm and Employee Effects of an Enterprise Information System: Micro-Econometric Evidence
36 Pages Posted: 30 Jul 2010
Date Written: June 1, 2010
Abstract
We investigate the impact of adopting an enterprise resource planning (ERP) system on performance changes and employee outcomes in a retail chain. We find that: (i) sales and inventory turnover initially drop by 7 % and recover in 6-12 months; (ii) inventory turnover recovers more quickly for establishments that adopt ERP later; (iii) employee outcomes, including increased workload, greater job difficulty and enhanced multitasking, vary significantly over time, though implications for employee welfare are ambiguous.
Keywords: enterprise resource planning, retailing, Finland, IT
JEL Classification: J20, L80, O52
Suggested Citation: Suggested Citation
Jones, Derek C. and Kalmi, Panu and Kauhanen, Antti, Firm and Employee Effects of an Enterprise Information System: Micro-Econometric Evidence (June 1, 2010). William Davidson Institute Working Paper No. 992, Available at SSRN: https://ssrn.com/abstract=1650129 or http://dx.doi.org/10.2139/ssrn.1650129
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