A Framework for Analysing Service Ecosystem Capabilities to Innovate

Proceedings of 17th European Conference on Information Systems, 2009

12 Pages Posted: 29 Jul 2010

See all articles by Christoph Riedl

Christoph Riedl

Northeastern University - D’Amore-McKim School of Business; Northeastern University - College of Computer and Information Science; Harvard University - Institute for Quantitative Social Science

Tilo Böhmann

Technische Universität München - Information Systems Group

J. M. Leimeister

University of St. Gallen; University of Kassel - Information Systems

Helmut Krcmar

Technische Universität München (TUM)

Date Written: 2009

Abstract

Electronic services delivered over the Internet are gaining importance in the business world. This area has seen an increase in scientific interest over the past years under the labels “Internet of Services” and Web-service ecosystems. The paper develops a conceptual framework of actors and their roles in an open innovation system for a networked ecosystem of Web-services. The framework illustrates how open innovation can be implemented in a Web-service ecosystem to increase innovation performance. Simultaneously this research closes a conceptual gap in current reasoning about Web-service ecosystems that neglects innovation processes. The utility of the framework is demonstrated by two case studies of Web-service ecosystems in which the framework was used to identify gaps in the implementation of open innovation processes. Our research results identify specific functions to support innovation processes.

Keywords: Open Innovation, Service Science, Service Ecosystems, Internet of Services, Networked Innovation, Actors

JEL Classification: D80

Suggested Citation

Riedl, Christoph and Böhmann, Tilo and Leimeister, Jan Marco and Krcmar, Helmut, A Framework for Analysing Service Ecosystem Capabilities to Innovate (2009). Proceedings of 17th European Conference on Information Systems, 2009, Available at SSRN: https://ssrn.com/abstract=1650662

Christoph Riedl (Contact Author)

Northeastern University - D’Amore-McKim School of Business ( email )

360 Huntington Ave.
Boston, MA 02115
United States

HOME PAGE: http://www.christophriedl.net

Northeastern University - College of Computer and Information Science ( email )

360 Huntington Avenue
Boston, MA 02115
United States

Harvard University - Institute for Quantitative Social Science ( email )

1737 Cambridge St.
Cambridge, MA 02138
United States

HOME PAGE: http://christophriedl.net

Tilo Böhmann

Technische Universität München - Information Systems Group ( email )

Arcisstr. 21
Munich, D-80290
Germany

HOME PAGE: http://www.winfobas.ede

Jan Marco Leimeister

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

University of Kassel - Information Systems ( email )

Pfannkuchstraße 1
Kassel, 34121
Germany

Helmut Krcmar

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

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