Sloan Management Review, V52, N2; pp 66-77, (2011)
13 Pages Posted: 2 Aug 2010 Last revised: 13 Dec 2013
Date Written: August 2, 2010
Internal markets can improve knowledge sharing, information exchange, forecasting, innovation, and productivity within the firm. Despite their widespread popularity, however, the strategies to implement and manage markets inside organizational boundaries are not well understood. This article provides a design framework for developing knowledge markets inside firms; it provides a stage model or ‘life cycle’ of internal market development, and explores critical issues at each stage. Our framework proceeds from an analysis of more than three dozen firm implementations, and builds on three economic theories: price theory, monetary theory, and two-sided network theory. For each stage of implementation, the framework outlines the challenges faced by firms studied and identifies solutions to make knowledge markets work. The resulting blueprint adds rigor to the difficult tasks of measuring, valuing, and stimulating the production of information.
Keywords: Knowledge Markets, Internal Crowdsourcing, Virtual Currencies, Information Markets, Knowledge Management Systems, Productivity, Internal Markets, Two-Sided Networks, Price Theory, Monetary Policy, Incentives, IT Adoption, Measurement
JEL Classification: D8, E31, E52, L86, M10, O31, O32, O42
Suggested Citation: Suggested Citation
Benbya, Hind and Van Alstyne, Marshall W., How to Find Answers within Your Company (August 2, 2010). MIT Sloan Research Paper ; Sloan Management Review, V52, N2; pp 66-77, (2011); Boston U. School of Management Research Paper No. 2010-24 ; MIT Sloan Research Paper No. 5072-10. Available at SSRN: https://ssrn.com/abstract=1652432