Mechanisms for Knowledge Management Systems Effectiveness: An Exploratory Analysis

Knowledge and Process Management, Vol. 12, No. 3, pp. 203-216, 2005

14 Pages Posted: 4 Aug 2010

Date Written: July 1, 2005

Abstract

Knowledge management systems (KMS) have been implemented in many organizations, yet little research exists to guide their successful development and implementation in practice. In fact, while some firms achieve successful outcomes with regard to their IT endeavours, others continue to fall victim to the technology productivity paradox. Further, little is known about the diversity of both systems and organizations that have successfully implemented them. This article, through an analysis of successful case studies of knowledge management systems, explores the underlying mechanisms under which knowledge management systems effectiveness is most likely to occur. The findings imply that three categories of mechanisms constitute important preconditions for knowledge management systems effectiveness; they range from cultural to structural and managerial mechanisms.

Keywords: Knowledge management systems, effectiveness

Suggested Citation

Benbya, Hind and Belbaly, Nassim Aissa, Mechanisms for Knowledge Management Systems Effectiveness: An Exploratory Analysis (July 1, 2005). Knowledge and Process Management, Vol. 12, No. 3, pp. 203-216, 2005, Available at SSRN: https://ssrn.com/abstract=1652512

Hind Benbya (Contact Author)

Deakin University ( email )

221, Burwood Highway
Melbourne, VIC 3125
Australia

Nassim Aissa Belbaly

Universita di Lecce ( email )

Viale Gallipoli, 49
73100 Lecce, lecce 73100
Italy

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