Designing Successful Distribution Strategies for Digital Money

36 Pages Posted: 9 Aug 2010 Last revised: 7 Jul 2015

Date Written: May 2015


We document the variety of ways in which digital financial service providers in developing countries have assembled and managed networks of retail stores as their agents for cash in/cash out payments and for account and product sales. We use seven case studies to illustrate how optimal channel structures differ and develop in changing markets in order to meet the strategic objectives of diverse institutions. This paper aims to help providers understand the strategic considerations involved in the design of an agent network and the different models that are currently being used in the market. It also demonstrates the dynamic nature of agent networks, and illustrates how others have augmented them over time.

Keywords: Branchless Banking, Microfinance, Electronic Payment Networks, agent networks, digital money, mobile money

Suggested Citation

Mas, Ignacio and McCaffrey, Mike, Designing Successful Distribution Strategies for Digital Money (May 2015). Available at SSRN: or

Ignacio Mas (Contact Author)

Tufts University ( email )

Medford, MA 02155
United States

Mike McCaffrey

Ulana Insights ( email )

United States


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