The Influence of Line Managers and HR Department on Employees’ Affective Commitment

Catholic University of Leuven (KUL) MO Working Paper No. 1004

39 Pages Posted: 15 Aug 2010

See all articles by Caroline Gilbert

Caroline Gilbert

Catholic University of Leuven (KUL) - Faculty of Business and Economics (FBE)

Sophie De Winne

Catholic University of Leuven (KUL)

Luc Sels

Katholieke Universiteit Leuven - Faculty of Business and Economics (FBE)

Date Written: August 2010

Abstract

Based on social exchange theory, we investigate the impact of HRM investments made by two important HR actors, i.e. line managers and the HR department, on employees’ affective commitment. More specifically, we examine the independent and joint impact of three different independent variables: the line manager’s enactment of HR practices, the line manager’s relations-oriented leadership behaviour and the HR department’s service quality. We contribute to existing literature in two ways. First, we pay attention to the HRM role of line managers, a topic largely neglected in SHRM research. Second, we focus on perceived HRM rather than intended HRM, because this is seen as the driver of employees’ attitudinal and behavioural reactions. Data for this study were collected among 1363 employees (response rate 72%), working in three different service organizations. The results of a moderated regression analysis indicate that line managers can enhance employee affective commitment by both the effective enactment of HR practices and good relations-oriented leadership behaviour. High service quality by the HR department has an additional positive effect on employees’ affective commitment. Implications for research and practice are discussed.

Suggested Citation

Gilbert, Caroline and De Winne, Sophie and Sels, Luc, The Influence of Line Managers and HR Department on Employees’ Affective Commitment (August 2010). Catholic University of Leuven (KUL) MO Working Paper No. 1004, Available at SSRN: https://ssrn.com/abstract=1658364 or http://dx.doi.org/10.2139/ssrn.1658364

Caroline Gilbert (Contact Author)

Catholic University of Leuven (KUL) - Faculty of Business and Economics (FBE) ( email )

Naamsestraat 69
Leuven, B-3000
Belgium

Sophie De Winne

Catholic University of Leuven (KUL) ( email )

Oude Markt 13
Leuven, Vlaams-Brabant 3000
Belgium

Luc Sels

Katholieke Universiteit Leuven - Faculty of Business and Economics (FBE) ( email )

Oude Markt 13
Leuven, Vlaams-Brabant 3000
Belgium

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