The Evolution from Corporate Social Responsibility to Supply Chain Responsibility: The Case of Waitrose

Supply Chain Management: An International Journal, Vol. 14, No. 4, pp. 291-302, 2009

Posted: 14 Apr 2011

See all articles by Laura J. Spence

Laura J. Spence

University of London - Royal Holloway College

Michael Bourlakis

Brunel University London - Brunel Business School

Date Written: August 31, 2009

Abstract

Purpose – This paper aims to investigate the evolution from corporate social responsibility to supply chain responsibility via the examination of Waitrose, a leading UK food retailer. These two concepts differ substantially and illustrate contrasting approaches in terms of social responsibility development and application.

Design/methodology/approach – A qualitative case study methodology is used where managers from Waitrose and its suppliers, industry experts and representatives from professional bodies are interviewed. An observation of an ethical audit with a Waitrose supplier was also conducted.

Findings – Findings show an example of good practice in the area of corporate social responsibility in the supply chain and illustrate the substantive progress that can be made in achieving supply chain responsibility. At the same time, the paper provides the specific challenges in developing from a corporate social watchdog approach to one in which the power in the chain is more balanced and where a holistic approach requires to be taken to achieve social responsibility.

Originality/value – Considering the scarcity of work examining empirically the issue of corporate social responsibility in food supply chains, this study demonstrates an evolutionary process and its stages based on an examination of Waitrose’s supply chain and the corporate social responsibility approach it has taken with its suppliers. The authors also illustrate a range of key implications.

Suggested Citation

Spence, Laura J. and Bourlakis, Michael, The Evolution from Corporate Social Responsibility to Supply Chain Responsibility: The Case of Waitrose (August 31, 2009). Supply Chain Management: An International Journal, Vol. 14, No. 4, pp. 291-302, 2009, Available at SSRN: https://ssrn.com/abstract=1669229

Laura J. Spence (Contact Author)

University of London - Royal Holloway College ( email )

Egham
Surrey, TW20 0EX
United Kingdom

Michael Bourlakis

Brunel University London - Brunel Business School ( email )

Kingston Lane
Eastern Gateway Building
Uxbridge, Middlesex UB8 3PH
United Kingdom

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