A Domestic Model for Classifying and Grading Hotels in Iran
10 Pages Posted: 6 Sep 2010
Date Written: September 7, 2010
This research aims to present a domestic model for classifying and grading hotels in Iran. It deals with the factors affecting hotel classification and grading and in this respect, the role of service quality as a main affecting factor is reviewed. After introducing the hotel classification system and grading standards in the world, the domestic model for classifying and grading hotels in the country is presented as the analytical model of the research.
The research findings showed that such factors as management style, features of human capital, hotel services, location and structure and all their components can affecting directly and positively the hotel classification and grading in the country.
Keywords: hotel, hotel classification, hotel grading
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