Take-Off Journal, November 2009
Posted: 16 Sep 2010
Date Written: November 1, 2009
This paper refers to some of my research findings on Decision Making Processes in complex systems work. Starting as a complex cognitive process strongly contextualized in the operating environment, it ends up, in complex systems work, as an equally complex network of actors and systems (human and technological) that are confronted, in real time, with uncertainty , a large amount of information and feedback and with multiple standards and operating procedures.
Keywords: Systemic Decision Making Processes, Situational Awareness, Complex Systems Work, Human and Technological Agents
JEL Classification: A14, D81, D83, O30
Suggested Citation: Suggested Citation
Sampaio, José J. M., The Systemic Dimension of Operational Decision in Complex Systems Work (November 1, 2009). Take-Off Journal, November 2009. Available at SSRN: https://ssrn.com/abstract=1677065