Kano Model’s Perspective of Library 2.0 Concept

8 Pages Posted: 21 Sep 2010

See all articles by Dr. P. Hangsing

Dr. P. Hangsing

North-Eastern Hill University (NEHU) - Department of Library and Information Science

Date Written: September 20, 2010

Abstract

Library service evolves with the advent of new technology. Possibilities of harnessing web based services are immense. Library 2.0 is a concept borrowed from Web 2.0. In other words, Library 2.0 technologies are mostly web 2.0 technologies. Kano had established that introduction of unexpected services leads to excitement. however, in due course of time the exciting service becomes routine. These paper attempts to describe library 2.0 technologies as Kano's exciting factor which will eventually become basic expectation without which users will be disappointed with the library services.

Keywords: library 2.0, web 2.0, kano model, library service, library users

JEL Classification: L86, L31, O31, O32, O33

Suggested Citation

Hangsing, Dr. P., Kano Model’s Perspective of Library 2.0 Concept (September 20, 2010). Available at SSRN: https://ssrn.com/abstract=1679741 or http://dx.doi.org/10.2139/ssrn.1679741

Dr. P. Hangsing (Contact Author)

North-Eastern Hill University (NEHU) - Department of Library and Information Science ( email )

North-Eastern Hill University
Shillong, ME
India

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