The Impact of Manager Philosophy on Knowledge Management Systems

23 Pages Posted: 5 Oct 2010 Last revised: 16 Mar 2011

See all articles by Daniel E. O'Leary

Daniel E. O'Leary

University of Southern California - Marshall School of Business; University of Southern California - Leventhal School of Accounting

Date Written: October 4, 2010

Abstract

This paper analyzes how information about managers and technology, can be used to provide those managers with a system that is congruent with their needs. In particular, using McGregor’s Theory X and Y philosophies, managerial needs are elicited and then contemporary knowledge management technologies, including intelligent agents, and the way they are implemented, are analyzed to determine how they meet those manager needs. Different knowledge management technologies are found to be important to manifesting the requirements of particular management philosophies. For example, “Theory X” appears consistent with use of intelligent agents to “monitor” behavior. This leads to the concept of “technology congruence” where the choice of the technology ultimately is tied to which view of the world the manager employs.

Keywords: Knowledge Management, Theory X, Theory Y, Technology Congruence with Management Philosophy

Suggested Citation

O'Leary, Daniel E., The Impact of Manager Philosophy on Knowledge Management Systems (October 4, 2010). Marshall School of Business Working Paper No. ACC 2-11. Available at SSRN: https://ssrn.com/abstract=1687200 or http://dx.doi.org/10.2139/ssrn.1687200

Daniel E. O'Leary (Contact Author)

University of Southern California - Marshall School of Business ( email )

701 Exposition Blvd
Los Angeles, CA 90089
United States

University of Southern California - Leventhal School of Accounting ( email )

Los Angeles, CA 90089-0441
United States

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