Towards E-Government by Business Process Change – A Methodology for Public Sector
International Journal of Information Management, Vol. 27, No. 4, pp. 221-232, 2007
13 Pages Posted: 13 Oct 2010
Date Written: 2007
E-government is becoming extremely important, however, it can not be successfully implemented without changes in business processes that are performed inside governmental institutions. Public sector has some specifics, which make renovation projects considerably different. It is clear that radical changes in the execution of business processes and in the organizational structures are not suitable for because they are not possible for many reasons. Therefore classic business process change methodologies have to be adapted. The paper presents such methodology that has been successfully applied in a process change project at one of the Slovene Ministries, which is presented as a case study. Activities, techniques, and tools are proposed for each of the six traditional business process change project’s stages.
Keywords: business process change, methodology, e-government, public sector, case study
JEL Classification: H11, H70, L30, O31
Suggested Citation: Suggested Citation