Towards E-Government by Business Process Change – A Methodology for Public Sector

International Journal of Information Management, Vol. 27, No. 4, pp. 221-232, 2007

13 Pages Posted: 13 Oct 2010

See all articles by Mojca Indihar Štemberger

Mojca Indihar Štemberger

University of Ljubljana - Faculty of Economics

Jurij Jaklič

University of Ljubljana - Faculty of Economics

Date Written: 2007

Abstract

E-government is becoming extremely important, however, it can not be successfully implemented without changes in business processes that are performed inside governmental institutions. Public sector has some specifics, which make renovation projects considerably different. It is clear that radical changes in the execution of business processes and in the organizational structures are not suitable for because they are not possible for many reasons. Therefore classic business process change methodologies have to be adapted. The paper presents such methodology that has been successfully applied in a process change project at one of the Slovene Ministries, which is presented as a case study. Activities, techniques, and tools are proposed for each of the six traditional business process change project’s stages.

Keywords: business process change, methodology, e-government, public sector, case study

JEL Classification: H11, H70, L30, O31

Suggested Citation

Indihar Štemberger, Mojca and Jaklič, Jurij, Towards E-Government by Business Process Change – A Methodology for Public Sector (2007). International Journal of Information Management, Vol. 27, No. 4, pp. 221-232, 2007, Available at SSRN: https://ssrn.com/abstract=1690926

Mojca Indihar Štemberger (Contact Author)

University of Ljubljana - Faculty of Economics ( email )

Kardeljeva ploscad 17
Ljubljana, 1000
Slovenia

Jurij Jaklič

University of Ljubljana - Faculty of Economics ( email )

Kardeljeva ploscad 17
Ljubljana, 1000
Slovenia

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