Applying System Dynamics to Foster Organizational Change, Accountability and Performance in the Public Sector: A Case-Based Italian Perspective

Systems Research and Behavioral Science, Vol. 27, No. 4, 2009

Posted: 21 Nov 2010 Last revised: 9 May 2011

See all articles by Paolo Ricci

Paolo Ricci

University of Sannio - Department of Analysis of Social and Economic Systems (DASES)

Carmine Bianchi

University of Palermo

Enzo Bivona

University of Palermo

Antonio Cognata

University of Palermo

Pietro Ferrara

University of Palermo Medical Center

Tiziana Landi

University of Sannio - Department of Analysis of Social and Economic Systems (DASES)

Date Written: July 1, 2009

Abstract

The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance improvement in the public sector. It is remarked how SD can help decision makers to properly perceive the boundaries of the relevant system underlying observed phenomena. To this end, three real cases are analysed to show how SD can facilitate a better understanding of the relationships between the political and the organisational system in the public sector, and how to promptly attain efficiency and improve outcome, given the constraints that the institutional and political systems constitute

Keywords: public management, accountability, performance measurement, balanced scorecard, system dynamics

JEL Classification: L20, L32

Suggested Citation

Ricci, Paolo and Bianchi, Carmine and Bivona, Enzo and Cognata, Antonio and Ferrara, Pietro and Landi, Tiziana, Applying System Dynamics to Foster Organizational Change, Accountability and Performance in the Public Sector: A Case-Based Italian Perspective (July 1, 2009). Systems Research and Behavioral Science, Vol. 27, No. 4, 2009, Available at SSRN: https://ssrn.com/abstract=1712653

Paolo Ricci (Contact Author)

University of Sannio - Department of Analysis of Social and Economic Systems (DASES) ( email )

Benevento, 82100
Italy

Carmine Bianchi

University of Palermo ( email )

Viale delle Scienza
Palermo, Palermo 90128
Italy

Enzo Bivona

University of Palermo ( email )

Viale delle Scienza
Palermo, Palermo 90128
Italy

Antonio Cognata

University of Palermo ( email )

Viale delle Scienza
Palermo, Palermo 90128
Italy

Pietro Ferrara

University of Palermo Medical Center ( email )

Viale delle Scienza
Palermo, Palermo 90128
Italy

Tiziana Landi

University of Sannio - Department of Analysis of Social and Economic Systems (DASES) ( email )

Benevento, 82100
Italy

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